Welcome to Energy and Water Ombudsman Queensland, our newest Energy Charter Supporter!

"At EWOQ, we believe it is essential to keep customers at the heart of decision-making to ensure we create a cleaner energy future that will support our people for generations to come. That is why we have joined the Energy Charter as a formal supporter, recognising the work they have done to bring together like-minded organisations in our industry to deliver tangible outcomes for our communities here in Queensland and across Australia.” – Jane Pires, Energy and Water Ombudsman for Queensland

2023-24 Disclosures are now LIVE!

Discover how Signatories met their commitments to customers and communities through the Energy Charter's Principles

We’re celebrating accountability + transparency with Energy Charter Signatories Disclosures now available to read! These Disclosures showcase how our Signatories are working towards the Energy Charter core commitments through our Accountability Process.

emPOWER Podcast: Episode 3

Building Trust and Managing Risk: Effective Communication for Controversial Projects

In episode three, Wendy Agar sits down with internationally recognised risk communication specialist, Kelly Parkinson, to explore the fundamentals of risk communication and why it’s such a critical skill for those working on the ground during the energy transition.
About US

TOGETHER, creating a better energy future for all Australians

We are the Energy Charter: a unique CEO-led collaboration of like-minded energy organisations with a shared purpose and passion for customers and communities.

Our purpose is to empower one another across the energy supply chain to deliver better energy outcomes for customers and communities. Our vision is that together, we can create a better energy future for all Australians.

For us, the opportunity is to keep humans at the centre of the design and delivery of energy solutions; to navigate the changing needs of customers and communities as we transform to a cleaner energy future.

There really is no other collaboration like us; and the work we do, together, has never been more important than it is today. 

We are #BetterTogether.

Sean Mc Goldrick

It’s clear we are well and truly in the most significant period of change our industry has faced for decades. Our challenge is to deliver on what our customers and communities value most, while enabling the transition to a clean energy future. Together, we have a unique opportunity to ensure that the energy transition is delivered in a way that benefits customers and communities, not leaves them behind.

Seán Mc Goldrick

CEO Council Chair 2024 + CEO TasNetworks

Priority #BetterTogether initiatives

Concessions Awareness and Engagement

Ongoing energy concessions can reduce electricity and gas bills. This campaign aims to target the 60% of people who are eligible for ongoing concessions and are not taking them up to help with energy and gas bill pressures. 

Knock to Stay Connected Customer Code

The Knock to Stay Connected Customer Code aims to keep customers connected by introducing a knock on the door to deliver them information when their energy is at risk of disconnection through not paying their energy bill.

National Landholder Engagement Training

Our National Landholder Engagement Training supports those engaging with landholders on renewable energy development to do job their job well, while keeping themselves and the landholders they’re working with physically and emotionally safe.

Landholder + Community Social Licence

This initiative focuses on social licence issues associated with the energy transition. With the accelerating pace of the energy transition and the need to ensure that nobody is left behind, we are collaborating with the Ag Energy Taskforce and community representatives on social licence initiatives.

Energy Charter Accountability

Every year Full Energy Charter Signatories publicly disclose against each of the Energy Charter’s Five Principles, including how previous commitments have been met, self-assessed maturity and how they will continue to improve for customers and communities. CEOs also meet face-to-face with customer and community representatives to discuss how they can do better. 

Events

28 October 2024

Elevating Cost-of-Living Energy Support

Join us to discover how we’re working with the energy sector to better support customers + how you can get involved! Discover what the Energy Charter does + the cost-of-living Statement of Support (SOS), including how we work with community organisations + the importance in working together.

31 October 2024

Enhancing corporate cultural capability to deliver better Indigenous energy outcomes

Tommy and Rachelle from Indigenous Energy Australia, who will discuss how to understand and embed authentic Indigenous energy practices within your organisation to deliver meaningful outcomes and transformative reconciliation. 

7 November 2024

Powering Through: What to know if you rely on medical equipment during a power outage

We’re thrilled to be joining Consumers Health Forum of Australia (CHF) for an upcoming webinar which explores how we’re working collaboratively with health and medical professionals, alongside energy businesses, to ensure consumers are better prepared in power outages.

Featured Resources