Better protections for life support customers

CAMPAIGN NOW LIVE: Life Support Power Outage Plan

When it happens to you, know what to do​

The Life Support Power Outage Plan is a national public awareness campaign that’s been developed in close consultation with life support customers and care agencies. This campaign includes the development of the 'When it happens to you, know what to do' website with downloadable content to complete a power outage plan. It's targeted at people who use life support in the home, the people that care for them, and the care teams that support them.
National Landholder + Community Engagement Training MARCH 2025 WEBSITE BANNER

National Landholder + Community Engagement Training

Gippsland, Victoria — March 2025

Mark your calendar for 4–6 March 2025 and join us in Traralgon, Victoria — in the Gippsland Region at the heart of Australia’s energy transition. This unique, immersive training is designed for those working with landholders and communities on renewable energy projects. It's your chance to enhance your skills, build stronger relationships and create better shared value outcomes.
Energy Charter CEO Forum 2024 WEBSITE BANNER

Putting Humans at the Heart of the Energy Transition

Energy Charter Disclosure 2024

The Energy Charter has published a 2024 Disclosure which sets out how collaboration through the #BetterTogether initiatives have delivered tangible outcomes for customers and communities, themes of focus for future #BetterTogether initiatives and identifies areas for continuous improvement.
EnergyCo Energy Charter Supporter home page banner

Welcome to Ark Energy as a #BetterTogether Collaborator!

"Ark Energy is pleased to support The Energy Charter and participate in the excellent work it is doing, advocating for communities and facilitating important collaboration between like-minded organisations, to elevate industry practice." – Michael Choi, CEO, Ark Energy
Intium #BetterTogether Collaborator WEBSITE BANNER

Welcome to Intium as a #BetterTogether Collaborator!

"We’re committed to leading renewable energy projects in a socially responsible way and are thrilled to join the Energy Charter. Collaborating with other members and like-minded organisations, we’re united in the goal of supporting Australia’s transition to a clean energy future." – Nathan Rhodes, Executive General Manager, Intium
About US

TOGETHER, creating a better energy future for all Australians

We are the Energy Charter: a one-of-a-kind, CEO-led coalition of energy organisations united by a shared passion and purpose: delivering for customers and empowering communities in the energy transition.

Our purpose is to empower one another across the energy ecosystem to deliver better energy outcomes for customers and communities. Our vision is that together, we can create a better energy future for all Australians.

For us, the opportunity is to keep humans at the centre of the design and delivery of energy solutions; to navigate the changing needs of customers and communities as we transform to a cleaner energy future.

There is no other collaboration like us; and the work we do, together, has never been more important than it is today. 

We are #BetterTogether.

Sean Mc Goldrick

It’s clear we are well and truly in the most significant period of change our industry has faced for decades. Our challenge is to deliver on what our customers and communities value most, while enabling the transition to a clean energy future. Together, we have a unique opportunity to ensure that the energy transition is delivered in a way that benefits customers and communities, not leaves them behind.

Seán Mc Goldrick

CEO Council Chair 2024 + CEO TasNetworks

Priority #BetterTogether initiatives

Concessions Awareness and Engagement

Ongoing energy concessions can reduce electricity and gas bills. Our awareness and engagement campaign aims to target the 60% of people who are eligible for ongoing concessions and are not taking them up to help with energy and gas bill pressures. 

Knock to Stay Connected Customer Code

The Knock to Stay Connected Customer Code aims to keep customers connected by introducing a knock on the door to deliver them information when their energy is at risk of disconnection through not paying their energy bill.

National Landholder + Community Engagement Training

Our National Landholder + Community Engagement Training supports those engaging with landholders and communities on renewable energy and transmission developments to do job their job well, while keeping everyone physically and emotionally safe.

Landholder + Community Social Licence

Our Social Licence initiatives focus on social licence issues associated with the energy transition. With the accelerating pace of the energy transition and the need to ensure that nobody is left behind, we are collaborating with the Ag Energy Taskforce and community representatives on social licence initiatives including the Ag Energy Social Licence Roundtable.

Energy Charter Accountability

Every year Full Energy Charter Signatories publicly disclose against each of the Energy Charter’s Five Principles, including how previous commitments have been met, self-assessed maturity and how they will continue to improve for customers and communities. CEOs also meet face-to-face with customer and community representatives to discuss how they can do better. 

Events

27 November 2024

Strengthening biosecurity in a higher-risk environment

Hear from industry experts and boots on the ground to better understand biosecurity management in today’s high-risk environment.

2 December 2024

Energy Charter CEO Forum

Join our panel of CEOs to review and reflect on the collective achievements for customers and communities through the #BetterTogether initiatives.

4–6 March 2025

National Landholder + Community Engagement Training, Gippsland

Designed for those working with landholders and communities on renewable energy projects to enhance your skills and create better shared value outcomes.

Featured Resources