Customer Codes
The Energy Charter Customer Codes are a powerful way to drive better practices in the energy industry, designed collaboratively with customers and industry stakeholders. These voluntary commitments aim to raise standards, build trust, and deliver meaningful outcomes for customers—helping to shape an industry that truly puts customer interests first.
Each Customer Code has a robust governance structure, independently administered and overseen by a dedicated Customer Code Council. With an independent chair and representation from key stakeholders, including customer advocates, these councils ensure transparency and accountability every step of the way.
Customer Codes foster a vibrant community of practice, encouraging insight sharing, expanding networks and creating opportunities for collaboration among signatories. The Customer Code Councils actively develop resources and guidance to empower signatories and improve customer outcomes.
By engaging with The Energy Charter Customer Codes, you can be part of a movement that’s raising the bar for customer care and industry collaboration. Ready to learn how these codes are transforming the energy landscape? Find out more below.
The Energy Charter Customer Codes
Customer Code for Energy Brokers, Consultants and Retailers aims to give large customers confidence that Signatories are working together in their best interests and delivering value to them.
Customer Code for Energy Comparators and Moving Services aims to give customers using these channels confidence that as Signatories, we are working together in their best interests and delivering value to them.
Customer Code Knock to Stay Connected is a nationally consistent, customer-led approach aimed at keeping customers connected to their energy.