Putting humans at the heart of the energy transition
Back in 2018, 15 forward-thinking CEOs from across the consumer and energy sectors came together with a bold vision: to deliver better outcomes for customers and communities through a systems-thinking approach. Their co-design work and commitment to five core Energy Charter Principles and a transparent accountability process marked a new era of building trust with those we serve.
Fast forward to today, and we’re proud to have grown to nearly 30 Signatories, working closely with over 80 customer and community representatives nationwide and growing.
By embracing systems thinking, we’ve strengthened our commitments with human-centered design, tackling challenges and seizing opportunities that no single organisation could address alone.
I’m proud to share the Energy Charter Disclosure 2024. Its purpose is two-fold: to provide an overview of the collective progress we have made over the past year across #BetterTogether initiatives and through our Accountability Process, and to inform where we focus our efforts in the future.
It’s clear we must stay the course with our #BetterTogether initiatives and Communities of Practice to address our two priority areas: energy transition and energy equity.
Sabiene Heindl
CEO
The Energy Charter
Energy Charter Disclosure 2024
Read our 2024 Disclosure to discover:
- Our customers and communities we work closely with
- Messages from our CEO Council Chair and CEO
- Our collaboration highlights
- Our 2024 timeline
- An overview of #BetterTogether initiatives
- Recalibration of our maturity
Celebrating our key achievements with Energy Charter CEOs
On 2 December 2024, we celebrated our collective achievements for customers and communities at our CEO Forum: Putting Humans at the Heart of the Energy Transition.
We were thrilled to hear from a panel of Energy Charter Signatory CEOs from across the nation to celebrate our collaboration highlights, including:
- Sean Mc Goldrick, CEO Council Chair + CEO TasNetworks
- Andrew Bills, CEO Council Deputy Chair + CEO SA Power Networks
- David Smales, CEO AusNet Services
- Mark Collette, MD EnergyAustralia
- John Cleland, CEO Essential Energy
- Stephanie Unwin, CEO Horizon Power
- Sabiene Heindl, CEO Energy Charter
Our collaborative highlights
During the CEO Forum, our outgoing CEO Council Chair 2024, Seán Mc Goldrick, CEO TasNetworks proudly shared some key highlights that we have delivered for customers and communities during, including:
- 1 in 5 Australians saw our “Keep the Money. It’s Yours” Energy Concessions Awareness + Engagement Campaign
- 2 National campaigns for power outage planning in extreme weather for both Life Support Customers + all Australians
- 6+ Evidence-based resources on understanding transmission development and undergrounding co-developed in a Community Hub
- 8+ emPOWER Podcast episodes tailor-made for those driving the energy transition on the ground in regional Australia
- 10+ Renewable developers and transmission businesses signed up to the Wimmera Southern Mallee Collaboration Framework
- 18+ Innovative #BetterTogether initiatives delivering outcomes for customers and communities nationally
- 25+ Lived Experience Panel sessions across Life Support Customers, Community Resilience and Renewable Development Landholders
- 37+ Better practice social licence commitments implemented to do better in agricultural communities
- 50% Energy Charter Signatory growth nationally across the supply chain, including renewables
- 130+ Customer and Community Outcome Group voices shaping our #BetterTogether initiatives
- 150+ National Landholder and Community Engagement Training participants across 38 organisations
- 350+ Collaborators across 2 Communities of Practice: First Nations Better Practice Engagement and Social Licence: Building Trust
Seán Mc Goldrick
CEO Council Chair 2024
CEO TasNetworks
And last, but certainly not least, a massive thank you!
Thank you to our Independent Chairs and Administrator, End-User Consultative Group and Consumer + Community Outcome Group members together with the Energy Charter Signatories for your continued support and active participation.
By working #BetterTogether and leading the way, we can continue to put customers and communities at the centre of our business and the energy system. We can chart a better future for us all, together.
