About us
The Energy Charter is a unique coalition of like-minded energy organisations with a shared purpose and passion for customers and communities.
Energy customers rely on all of us. We all use energy every day. It lights our homes and powers businesses. We’re all part of the same ecosystem, so working #BetterTogether is vital now and into the future.
For us, the opportunity is to keep humans at the centre of the design and delivery of energy solutions; to navigate the changing needs of customers and communities as we transform to a cleaner energy future.
There really is no other collaboration like us; and the work we do, together, has never been more important than it is today.
We are #BetterTogether.
Our purpose
To empower one another across the energy ecosystem to deliver better energy outcomes for customers and communities.
Our vision
Together, we can create a better energy future for all Australians.
Guiding values
- Be invested, make a difference
- Be open, learn, improve
- Think big, be bold
Energy Charter launch in 2019
Background
In 2018, Australian energy businesses across the supply chain came together with consumer and customer representatives to develop the Energy Charter. They recognised that better customer outcomes required a whole of sector response. The development of the Energy Charter was a collaborative process with consumer and customer representatives sharing critical perspectives and insights. The Energy Charter was officially launched on 31 January 2019.
Energy Charter Principles
The Energy Charter sets out Principles to advance the industry vision. They do not exist in isolation of each other. At the heart of the principles is Principle 1, which relates to the culture of energy businesses and the need to focus on better customer and community outcomes. This principle underpins the mindset and behaviours required for delivery against the remaining four Principles.
Energy Charter Principles
The Energy Charter Principles are:
- Principle 1 – We will put customers and communities at the centre of our business and the energy system
- Principle 2 – We will improve energy affordability for customers and communities
- Principle 3 – We will provide energy safely, sustainably and reliably
- Principle 4 – We will improve the customer and community experience
- Principle 5 – We will support customers and communities facing vulnerable circumstances.
For more information and more in-depth descriptions of these Principles, as well as a list of the Principles in Action which describe how a Principle can be translated into a practical action, read the Energy Charter PDF.
Acknowledgement of Country
We proudly acknowledge the Traditional Owners of the Country where we live and work. We recognise and celebrate the diversity of Indigenous people and their enduring cultures and connections to the land and waters of Australia.
The story of energy – An artwork is by Ngarrindjeri artist, Jordan Lovegrove
The story of energy
The above artwork is by Ngarrindjeri artist, Jordan Lovegrove tells the story of energy, how it connects all of Australia and the Energy Charter’s commitment to create a better energy future for all Australians.
The centrepiece of the artwork represents the Energy Charter’s five core principles dedicated to better outcomes for customers and their communities. The three coloured sections and symbols represent the transition to a cleaner future; blue is hydro, orange is solar, and green is wind.
The meeting places around the outside and pathways that connects them represents like-minded energy organisations across Australia collaborating and connecting people together for the betterment of communities. These communities are represented by the pattern on the inside of the artwork.
About the artist
Jordan Lovegrove is a talented Ngarrindjeri artist known for his captivating contemporary and abstract art. With 12 years of experience, Jordan draws inspiration from his Ngarrindjeri heritage where his artwork showcases cultural symbolism and a unique artistic vision. We thank him for his inspirational artwork.