Introducing the Lived Experience Panel

Central to our mission is the formation of a Lived Experience Panel. This diverse group includes community members who have faced the challenges of power outages firsthand. By incorporating their insights and experiences, we aim to guide the development of our initiatives and ensure that our solutions are grounded in real-world needs and perspectives. Their voices will be invaluable in shaping our approach and outcomes.

#BetterTogether Collaborators

We're thrilled to be collaborating with those with lived experience, consumer and energy collaborators in our Community Outcomes Group as well as Energy Charter Signatories leads AusNet and Endeavour Energy to help communities increase their energy resilience to cope and recover from extended power outages.

Community Energy Resilience

The importance of greater community energy resilience

Our changing climate means more frequent and extreme weather events and severe storms. This could lead to incidents that can increase the risk and duration of unplanned power outages.

Many people are unprepared for extended unplanned power outages. Extended power outages can be detrimental to people’s safety, health and financial well-being.

Power Outage Plan campaign is now live

It’s been a tough summer, and many Australians have unfortunately borne the brunt of extreme weather. That’s why it’s crucial to have a power outage plan, so you know what to do while your energy provider is working hard to get the lights back on.

We’ve worked with the community and energy industry to create a simple guide to help all Australians prepare for unexpected power outages:

CHECK. PLAN. DO.

CHECK the Power Outage Checklist
PLAN ahead with your support network
DO be ready when power goes out

This campaign runs alongside the national power outage plan campaign targeting people using medical equipment in the home.

This campaign is currently in test phase. You can help to spread the word by sharing the poweroutageplan.com.au site with your networks.

We’re making Australia more resilient, together.

Who is collaborating on this initiative?

Customer + Community Outcomes Group

Bawley Point resident
Central Coast Council
City of Lake Macquarie
City of Moonee Valley
Department for Energy & Mining SA
Department of Energy, Environment and Climate Action VIC
Energy Consumers Australia
Energy & Water Ombudsman NSW
Energy & Water Ombudsman VIC
Erne Energy (TAS)
Hawkesbury Council
Hunter Joint Organisation
Justice and Equity Centre
Macdonald Valley Association
Penrith City
Queensland University of Technology
QLD Council of Social Service
Red Cross NSW/ACT
SES NSW
Singleton Council
South-East Water
State Emergency Service Port Stephens
Thriving Communities Australia

Industry Collaborators

Our Full Signatories AusNet and Endeavour Energy are leading this initiative, with Ausgrid, Essential Energy and SA Power Networks collaborating.

Community of Practice – Resilience (completed)

This #BetterTogether initiative started as the Resilience Community of Practice which created a platform to share knowledge, learnings and better practice examples to collectively build professional skills and organisational capability to support individual customers and communities to better plan for, and respond to, disaster events.

The Community of Practice Resilience Resource Library can still be accessed, which includes session recordings and additional resources.

Want to learn more about this #BetterTogether initiative?

If you would like to learn more about the #BetterTogether Community Energy Resilience initiative, or join the Community Outcomes Group, please reach out to Bec Jolly, Director, Energy Equity.