Together, creating a better energy future for all Australians
We are The Energy Charter: a one-of-a-kind, CEO-led coalition of energy organisations united by a shared passion and purpose: delivering for customers and empowering communities in the energy transition.
Our vision is that together, we can create a better energy future for all Australians. We collaborate across the energy ecosystem to deliver better energy outcomes for customers and communities.
For us, the opportunity is to keep humans at the centre of the design and delivery of energy solutions, to navigate the changing needs of customers and communities as we transform to a cleaner energy future.
There is no other collaboration like us and the work we do together has never been more important than it is today.
We are #BetterTogether.
The Energy Charter 2025 Disclosure was launched on 8 December 2025 at the CEO Council Online Forum: Collaboration in Action.
Our highlights include:
- 3 national awards recognising customer + community-centred collaboration
- 15 #BetterTogether initiatives delivering real outcomes on the ground
- 18 emPOWER podcast episodes amplifying regional and community voices with Wendy Agar of Engaged Outcomes
- 70+ Customer Code Signatories lifting everyday customer experience and trust
- 120+ Customer + Community Outcomes Group voices shaping our direction and delivery
- 200+ community leaders participating in Regional Energy Accord roundtables in Victoria and NSW
- 300+ participants in National Landholder + Community Engagement Training since 2023, across 51 organisations and five regions
- 450+ members engaging across our Communities of Practice
- 66,000+ households supported through the Life Support and Community Resilience Power Outage Plans.
Our Disclosure is part of our Accountability Process which adds value to customers, communities and energy businesses by identifying positive outcomes and impacts being undertaken by our Signatories and providing guidance on where there are opportunities for improvement.
The Energy Charter #BetterTogether initiatives
Our #BetterTogether initiatives are collaborations between energy businesses and communities to deliver tangible customer and community outcomes and create an energy system that works for everyone.
Power Outage Plan awareness campaign
Our Power Outage Plan campaign equips Australians with the knowledge and tools to prepare for unexpected power outages, particularly during extreme weather events.
With increasing climate-related challenges, being prepared isn’t just smart—it’s essential for community energy resilience.
Life Support Power Outage Plan awareness campaign
The Life Support Power Outage Plan is a life-saving national campaign for people who use medical equipment in the home.
Co-developed with Life Support customers, carers and health services, the Life Support Power Outage Plan is a critical preparation tool for managing unplanned power outages.
Regional Energy Collaboration Framework
The Regional Energy Collaboration Framework puts community at the heart of Australia’s energy transition by providing a structured approach for communities and energy businesses to work together effectively to ensure that regional Australia is an active partner in – and beneficiary of – our clean energy future.
Get Involved
19 March 2026
Shared Value: A pathway to deeper, more authentic social licence
This session explores how shared value thinking can strengthen social licence by making community engagement more intentional, more measurable and more sustainable.
EOI closes 20 March 2026
Focus Group EOI: Help shape the future of electricity pricing
We’re inviting customers to take part in a small number of Focus Groups that will help design fairer, clearer and more customer-led electricity pricing for the future.
Resources
