Together, delivering better outcomes by putting customers + communities at the heart of Australia's energy transition
We are a CEO-led coalition uniting the energy supply chain through collaboration to ensure every Australian benefits from the energy transition.
A trusted national collaboration platform for the energy transition.
Andrew Bills
“If you’re not doing it for customers + communities, then who are you doing it for?”
David Smales
“The strongest message of the energy transition is that we need to continue to build trust”
John Cleland
"Through the #BetterTogether Life Support initiative, customers are as well-informed as they can be when adverse events happen. That’s critical for life support customers."
Upcoming Communities of Practice
20 August 2026
A journey to inclusive multicultural communications with AusNet
Join our upcoming Know Your Customers + Communities Community of Practice session on Thursday, 20 August at 12pm AEST to hear how AusNet Services has approached its journey towards inclusive multicultural communications, including how their experience highlights that meaningful change takes time, alongside the learnings, challenges and rewarding milestones along the way.
6 August 2026
Facilitating community participation for better decision-making
In this upcoming Social Licence Community of Practice session on Thursday, 6 August at 12pm AEST, DemocracyCo will explore the process and impact of the Gippsland Offshore Wind – Citizen's Assembly. This session will focus on the fundamentals of the project, outlining the critical success factors that are applicable to any renewables project seeking to build social licence – insights that are useful to anyone seeking to learn how to build relationships and trust with their communities.
2nd Independent Review of the Better Practice Social Licence Guideline
The 2nd Independent Review by Next Generation Engagement and Australian National University has been completed to assess participating transmission business’ progress towards implementing the 20 Priority Actions contained in the Better Practice Social Licence Guideline.
The launch event on 29 June discussed key findings from the 2nd Independent Review, areas of continued improvement, emerging social licence challenges and opportunities and the role of accountability and regional partnerships in the energy transition.
Our Annual Disclosure 2025
The Energy Charter Disclosure 2025 was launched on 8 December 2025 at the CEO Council Online Forum: Collaboration in Action.
Our Disclosure is part of our broader Accountability Process where our Signatories identify how they are performing against our 5 Principles, signed off by CEOs and Boards, and identify opportunities for continuous improvement for better customer + community outcomes.