Our Education + Awareness Campaigns
Help spread the message
Our education + awareness campaigns are the result of co-designed #BetterTogether initiatives that bring together people with lived experience, customer + community voices and energy organisations to create practical solutions that support all Australians.
Discover below our national education + awareness campaigns and how you can get involved and help spread the message!
Power Outage Plan: Don't be in the dark. Know what to do.
Developed as part of #BetterTogether Community Energy Resilience initiative, equips Australians with the knowledge and tools to prepare for unexpected power outages, particularly during extreme weather events.
Life Support Power Outage Plan: When a power outage happens to you, know what to do.
Developed as part of #BetterTogether Life Support Customer initiative, this campaign is designed specifically to support people who use medical equipment in the home during power outages.
National Concessions Awareness Campaign: Keep the money. It's yours.
Developed as part of #BetterTogether Concessions Awareness initiative, this campaign is designed to inform those who are eligible for ongoing concessions on their energy bill, but are not taking them up.
Power Outage Plan: Don't be in the dark. Know what to do.
Our Power Outage Plan campaign, developed as part of The Energy Charter’s #BetterTogether Community Energy Resilience initiative, equips Australians with the knowledge and tools to prepare for unexpected power outages, particularly during extreme weather events.
With increasing climate-related challenges, being prepared isn’t just smart but essential for community energy resilience. Our simple, actionable “CHECK. PLAN. DO.” framework helps households know exactly what steps to take before a power outage. This community-developed approach focuses on practical solutions that protect well-being and reduce stress during disruptive events.
We’re encouraging all Australians to complete a Power Outage Plan at www.poweroutageplan.com.au.
The microsite is fully accessible and in plain English with translations in five key languages available. It also includes First Nations design, Easy Read, AUSLAN captioned videos and tagged PDFs for low-vision users. It includes a clear, accessible Power Outage Plan + Checklist that supports people to assess risks, make plans and act before outages occur.
This campaign as part of the #BetterTogether Community Energy Resilience initiative is a collaboration between consumer and community voices and the energy sector.
Who is this campaign for?
- General public (all Australians)
- Communities in disaster-prone regions
- People experiencing vulnerability
- Emergency services and community organisations
- Local governments.
Translated versions
You’ll find translated versions of the Power Outage Plan video below:
Help spread the word
We’ve created materials to help get the word about Power Outage Planning out in the community. These include digital and print promotional materials, available in accessible and First Nations formats, as well as materials translated into Mandarin, Arabic, Vietnamese, Cantonese and Punjabi.
If you’re a community group or local government looking for materials to promote the Power Outage Plan in your community, please get in touch.
Life Support Power Outage Plan: When a power outage happens to you, know what to do.
The Life Support Power Outage Plan is a life-saving national campaign supported by the Australian Medical Association (AMA). It’s designed specifically for people who use medical equipment in the home.
Co-developed through close consultation with Life Support customers, carers and health services, the Life Support Power Outage Plan is a critical preparation tool for managing unplanned power outages.
We’re encouraging all Australians who use medical equipment in the home, from life support equipment through to electric wheelchairs, hoists and refrigerated medicine, and their carers and support people, to complete a Power Outage Plan at www.lifesupport.poweroutageplan.com.au.
Using our simple “CHECK. PLAN. DO.” framework, we encourage Life Support Users to take control of their safety during outages. The campaign includes customised resources to help users create comprehensive Power Outage Plans, connect with their support networks and access emergency assistance when needed.
This campaign as part of the #BetterTogether Life Support initiative is a collaboration between healthcare providers, the life support community and the energy sector, addressing a critical gap in emergency preparedness for one of Australia’s most vulnerable populations.
The microsite is fully accessible and in plain English with translations in five key languages available. It also includes First Nations design, Easy Read, AUSLAN captioned videos and tagged PDFs for low-vision users.
Who is this campaign for?
- People who use medical equipment at home
- Carers and family members of life support users
- Healthcare providers and allied health professionals
- Community service organisations
- Emergency services.
Translated versions
You’ll find translated versions of the Life Support Power Outage Plan video below:
Help spread the word
We’ve created materials to help get the word about Life Support Power Outage Planning out in the community. These include digital and print promotional materials, available in accessible and First Nations formats and translated into Arabic, Cantonese, Mandarin, Punjabi and Vietnamese.
If you’re a community group, health service or local government looking for materials to promote the Life Support Power Outage Plan in your community, please get in touch.
National Concessions Awareness Campaign: Keep the money. It's yours.
Ongoing energy concessions can help reduce electricity and gas bills. Today, many people are facing increasing energy prices and other cost-of-living pressures; however, around 60% of people who are eligible for ongoing concessions are not taking them up.
This campaign is aimed at Commonwealth concession card holders, including Centrelink Pensioner Concession Card, Centrelink HealthCare Card and Veterans’ Affairs Gold Card in taking up energy concessions that they may be missing out on.
This campaign makes it easy for you to raise awareness about ongoing energy concessions among your customers + communities with a range of campaign materials available. The microsite is fully accessible and in plain English with campaign assets available in 11 translated languages. It also includes First Nations design, Easy Read and AUSLAN captioned videos.
The #BetterTogether National Concessions Awareness Campaign initiative is a collaboration between consumer and community groups, a range of advisors from all states and territories and the energy sector.
Who is this campaign for?
People who have a Commonwealth concession card, including:
- Centrelink Pensioner Concession Card
- Centrelink Healthcare Card
- Veterans’ Affairs Gold Card.
Translated versions
You’ll find the following translated versions of the factsheet, poster and audio in the 'Keep the money. It's yours. Promotion Toolkit':
- Arabic
- Chinese (Cantonese)
- Chinese (Mandarin)
- Greek
- Hindi
- Italian
- Nepali
- Punjabi
- Spanish
- Tagalog
- Vietnamese.
Help spread the word
This 'Keep the money. It's yours. Promotion Toolkit' makes it easy for you to raise awareness about ongoing energy concessions among your customers + communities.
If you’re a community group or local government looking for materials to promote within your community, download the Promotion Toolkit.