Our Purpose
Putting customers + communities at the heart
In 2018, customer and community representatives collaborated with the energy sector to co-design 5 Principles to deliver better outcomes.
Our 5 Principles (set out below) advance our vision of an energy sector that centres customers + communities.
At the heart is Principle 1, putting customers + communities at the heart of our business and the energy sector. This principle underpins the mindset and behaviours required for our work together.
Our Energy Charter Signatories commit to the 5 Principles of The Energy Charter.
Commitment to the 5 Principles is underpinned through our four pillars
Culture Change
Inspire and empower customer + community-centred culture across the energy sector.
Collaboration
#BetterTogether collaboration to achieve better outcomes for customers + communities that go beyond what any of us could achieve alone.
Transparency + Accountability
Amplify outcomes and enable continuous improvement through authentic disclosure and accountability mechanisms.
Credibility
Celebrate that we are CEO-led with diverse representation across customer + community voices with a unique ability to collaborate and innovate together.