Disclosures 2024

The Energy Charter 2024 Disclosure

Our 2024 Disclosure sets out how collaboration through the #BetterTogether initiatives have delivered tangible outcomes for customers + communities, themes of focus for future #BetterTogether initiatives and identifies areas for continuous improvement.

In December 2024, we held our CEO Forum ‘Putting Humans at the Heart of the Energy Transition’ and celebrated our collective achievements for customers + communities.

We were thrilled to hear from a panel of The Energy Charter Signatory CEOs from across the nation to celebrate our collaboration highlights, including:

• Host: Cath Smith, Chair, End-User Consultative Group
• Seán Mc Goldrick, CEO Council Chair + CEO TasNetworks
• Andrew Bills, CEO Council Deputy Chair + CEO SA Power Networks
• Stephanie Unwin, CEO Horizon Power
• John Cleland, CEO Essential Energy
• Mark Collette, MD EnergyAustralia
• David Smales, CEO AusNet Services
• Sabiene Heindl, CEO The Energy Charter

Key Themes from 2024 Disclosures

In 2024, 14 Full Signatories went through our Accountability Process, key themes from Disclosures in 2023-24 include: 

1. Energy transition: Signatories are focusing on integrating renewable energy sources, expanding hydrogen projects and implementing battery storage solutions to enhance grid flexibility and reliability. For example, EnergyAustralia’s sun-soaked water trial, CS Energy's battery strategy, Endeavour Energy’s Bawley Point community microgrid, Energy Queensland’s Local Renewable Energy Zones and Horizon Power’s new solar and battery offerings.
2. Customer-centricity: Many Signatories are adopting customer-focused approaches by improving customer engagement, enhancing service delivery and introducing new CRM platforms to tailor customer support. Examples include AusNet Services' focus on community resilience and disaster preparedness, CS Energy’s retail transformation, Essential Energy’s Elevate program and TasNetwork’s Engagement Culture and Capability Uplift Program.
3. Equity and affordability: Addressing energy affordability and ensuring customers facing vulnerability have access to support services remains a significant focus. This includes initiatives like EnergyAustralia’s Energy Assist Program, AGIG’s Priority Services Program, Horizon Power’s focus on remote Aboriginal communities, Jacana Energy's Marlinga solar micro-grid project and energy literacy programs by SA Power Networks and TasNetworks in collaboration with Aurora Energy.
4. Innovation and technology: Signatories are leveraging technology such as smart meters, drone inspections and automated ESG data management to improve operational efficiency and customer outcomes. AusNet, for instance, uses outage trackers and Powerlink Queensland integrates advanced tech for better reliability. Endeavour Energy rolled out digital substation technologies, Energy Queensland established a Smart Meter Ambassador Program and SA Power has focused on collaborative flexible demand initiatives.
5. Social licence and community engagement: Signatories are working to strengthen their social licence by engaging with local communities, offering benefit programs and building trust through transparency. Initiatives include Future Energy roadshows by Essential Energy, Powerlink’s SuperGrid Telecommunications program and Queensland Farmers’ Federation partnership and the launch of Transgrid’s Discovery Hub in Wagga Wagga.
6. First Nations engagement: Energy Charter Signatories are committed to continuous improvement and enhancement of meaningful relationships with First Nations communities. Signatories have highlighted a focus on establishing cultural awareness initiatives, developing First Nations engagement guidelines and protocols with an emphasis on shared decision-making and building inclusive relationships and shared benefits that respect cultural values and heritage.

Our Signatory Disclosures

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