Disclosures 2023
The Energy Charter Disclosure 2023 was launched in December 2023 at the CEO Council Online Forum: Charting a Better Energy Future.
The Energy Charter Disclosure 2023
The Energy Charter Disclosure 2023 had a two-fold purpose: to provide an overview of the collective progress we have made over the past year across #BetterTogether initiatives and through our Accountability Process, and to inform where we focus our efforts in the future.
In our Disclosure, there is a summary of our 12 #BetterTogether initiatives and their outcomes, our observations on the collective maturity self-assessments and a summary view of themes across all Signatory Disclosures.
Some highlights include:
- Welcomed SA Power Networks and AusNet Services as Full Signatories and Marinus Link and Energy Estate as #BetterTogether Collaborators
- In May, released our Better Practice Social Licence Guideline in collaboration with the agricultural sector
- In June, launched the Knock to Stay Connected Customer Code, a nationally consistent, customer-led approach aimed at keeping customers connected to their energy
- In July, unveiled the “Keep the money. It’s yours” National Concessions Awareness + Engagement Campaign with close to 20 community bodies, targeting the 60% of Australians who are not accessing energy concessions they’re entitled to.
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Working as a CEO-led coalition, the scale of what we can achieve relies on the trust, collaboration and the collective efforts of our Signatories, community and customer partners and many stakeholders. We recognise the steadfast work of our Signatories and Customer and Community Outcome Groups who have come together over the past year to address some of the most pressing challenges for customers and communities in our sector.
Guy Chalkley, CEO Council Chair 2023 + CEO Endeavour Energy
2023 Energy Charter CEO Council Forum
In December 2023, we held our first ever CEO Forum ‘Charting a Better Energy Future’ and celebrated our collective achievements for customers + communities.
We were thrilled to hear from a panel of The Energy Charter Signatory CEOs from across the nation to celebrate our collaboration highlights, including:
- Guy Chalkley, CEO Council Chair + CEO Endeavour Energy
- Andrew Bills, CEO Council Deputy Chair + CEO SA Power Networks
- Stephanie Unwin, CEO Horizon Power
- Louisa Kinnear, CEO Jacana Energy
- John Cleland, CEO Essential Energy
- Seán Mc Goldrick, CEO TasNetworks
- Mark Brownfield, CCO EnergyAustralia
- Sabiene Heindl, CEO The Energy Charter
Key Themes from 2023 Disclosures
The energy transition (Principles 1, 3 + 4), energy affordability and supporting customers in vulnerable circumstances (Principles 2 + 5) remain central to our Signatories’ actions and commitments in the Disclosures 2022-23. There is recognition that for customers + communities these themes are intricately entwined.
Other key themes across Disclosures reflect the following:
- Engagement and customer voice in decision making (Principle 1)
- Resilience preparedness, response and recovery (Principle 3)
- Fixing the customer experience (Principle 4)
Broadly, Customer Satisfaction Scores for individual Signatories (shared in each Disclosure on the back of CEO commitments to transparency in 2020) are tracking more positively. Yet there is still plenty of work to do and these are appropriately accompanied by genuine commitments to do better. Research into trust factors, employee engagement, customer experience and social licence has matured and become more commonplace.
Our Signatory Disclosures
APA Disclosure
Aurora Energy Disclosure
Ausgrid Disclosure
Australian Gas Infrastructure Group Disclosure
CS Energy Disclosure
Endeavour Energy Disclosure
EnergyAustralia Disclosure
Energy Queensland Disclosure
Essential Energy Disclosure
Horizon Disclosure
Jacana Energy Disclosure
Jemena Disclosure
Powerlink Queensland Disclosure
SA Power Networks Disclosure
TasNetworks Disclosure
